Reference

Terms & Conditions That Protect Your Account

Q: What if I think a transaction is wrong?

Email support@rajaolimpus.club with your account username and transaction ID. We'll investigate within 24 hours and let you know if we can reverse it or what happened.

When you open an account with rajaolimpus, you're joining a platform built around clear rules about deposits, withdrawals, account security and your gaming choices.

Account verification stepsPayment and withdrawal rulesYour data and account securityHow to contact our support team

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What Our Terms Cover and Why They Matter

rajaolimpus Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms lay out the relationship between you and rajaolimpus from the moment you register. They cover how you deposit and withdraw funds, what ID verification we need, how we keep your account secure, and how disputes are handled. Access and eligibility depend on local law

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in your region. We process deposits via DANA, OVO, GoPay and QRIS, and each transaction follows our anti-fraud checks. Withdrawals are verified before they leave your account. Your account stays yours — we don't own your funds or your play history. If you need to close
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your account or request your data, our support team handles that through standard processes. These terms are updated when regulations or our services change, and we'll notify you of material changes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET YOUR QUESTIONS ANSWERED

How to Reach Us About Terms and Your Account

If you have questions about our terms, your account status, a transaction, or your rights, our support team is ready to help. We respond across multiple channels so you can reach us the way that suits you. Whether you're in Surabaya, Bandung or anywhere else in Indonesia, we keep the same standard for how fast and clearly we answer.

Team online

Live Chat

Open the chat widget in the lobby anytime. Support responds within 5 minutes during business hours, and we're staffed 24/7 for urgent account issues.

Email Support

Send details about your account or terms questions to our support inbox. We reply within 4 hours on weekdays, 12 hours on weekends.

Account Settings

Many account questions are answered in your Settings menu — Deposit references, verification status, past transactions and closure options live there.

SECURITY AND YOUR RIGHTS

How We Protect Your Account and Data

Your account security and privacy are central to our terms. We encrypt your login and payment data, verify your ID before allowing withdrawals, and never share your information with third parties except…

Data Encryption

All login, payment and account data travels encrypted. ID verification and withdrawal requests are processed through secure, audited systems.

ID Verification

Before your first withdrawal, we verify your identity against your government ID. This protects you and us from fraud and money-laundering risk.

Transaction Logs

Every deposit, withdrawal and game round is logged. This trail helps us resolve disputes fairly and lets you export your history anytime.

Data Retention

We keep account data for 5 years after closure, unless local law demands longer. You can request deletion of non-essential data under certain conditions.

Cookie Policy

We use cookies to keep you logged in, remember your settings, and understand how you use the site. Non-essential cookies need your consent at signup.

Data Requests

Email [email protected] to request your data, ask corrections, or request deletion. We respond within 30 days and verify your account first.

Terms & Conditions — What You Actually Need to Know

Below are the questions we hear most often about our terms, account rules and your rights as a rajaolimpus player.

Yes. The terms are legally binding once you tick the acceptance box during signup. You can read them in full before you register. If you don't agree with any part, you don't have to proceed.

If we make material changes — like fee adjustments or new security rules — we'll email you and give you 30 days to accept or close your account. Minor updates are posted here without advance notice.

Yes. Go to Account Settings, choose 'Close Account', and confirm. Any balance is returned to your deposit method. Closure is immediate, but we keep your data for 5 years for regulatory reasons.

After verification, DANA, OVO, GoPay and QRIS withdrawals usually arrive within 5 to 15 minutes. Bank transfers can take 1 to 3 hours. Delays happen if you trigger manual review or your bank is slow.

Email [email protected] with your account username and transaction ID. We'll investigate within 24 hours and let you know if we can reverse it or what happened.

Always log out when you're done, especially on shared devices. Our encryption protects the data in transit, but your login credentials are your responsibility. Never save your password in a browser.

At signup: email, name, date of birth, phone and address. Before withdrawal: government ID photo and sometimes a selfie for verification. We don't share these with anyone except payment processors and regulators.

Terms & Conditions That Protect Your Account

How to Reach Us About Terms and Your Account

Live Chat

Email Support

Account Settings

How We Protect Your Account and Data

Data Encryption

ID Verification

Transaction Logs

Data Retention

Cookie Policy

Data Requests

Terms & Conditions — What You Actually Need to Know

01 Do I have to accept the terms to open an account?

02 What happens if you change the terms after I join?

03 Can I close my account anytime?

04 How long does a withdrawal take once I request it?

05 What if I think a transaction is wrong?

06 Is my account data safe if I use a public phone?

07 What personal information do you actually need from me?

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